Top up is used to add balance to your Xendit account. Balance in your dashboard is credited when money arrives into your account, and debited on any money out transaction.
When Can I Top Up
Top ups can be done any time with various methods listed in the next section. Disbursement with Xendit relies on a top up system, so please make sure that there is a positive balance in your cash account before making any disbursements (Direct Disbursement or Batch Disbursement).
How to Top Up My Account
There are two ways to top up the Xendit account:
Transferring to Your Dedicated Mandiri Virtual Account
Upon registration with Xendit, you are provided with a dedicated Mandiri Virtual Account for your top ups. Making a top up to this Mandiri Virtual Account will result in your funds being automatically topped up to your Xendit balance. To find your dedicated Mandiri Virtual Account:
Go to your Xendit Dashboard
Go to Settings
Go to General
Scroll down to find Top Up
Transferring to Xendit’s BCA bank account
Top ups can also be done by transferring to Xendit’s BCA bank account:
Bank Name: BANK CENTRAL ASIA
Bank Code: 014
Bank Account number: 0703053707
Bank Address: Jl. Melawai Raya 165 Blok C 1-3. Jakarta Selatan, 12160
Phone Number: 021-7203033, 7254201
Bank Branch: BCA KCP Melawai
SWIFT Code: CENAIDJA
Description: [Your whitelisted description]
Company Name: PT SINAR DIGITAL TERDEPAN
Company address: Jl. Panglima Polim No.31 C, RT.1/RW.6, Melawai, Kby. Baru, Jakarta, Daerah Khusus Ibukota Jakarta 12160
For first time transfers to Xendit's BCA account, please inform us so that we may whitelist your account to enable automatic top up detection. The top up detection system to Xendit's BCA account relies on the description details entered in the transfer. Therefore, please let us know the description you'd like to set for whitelisting.
Whitelisting is carried out to register the bank transfer description to that particular Xendit account. When contacting us to whitelist your account, please also provide the description that should be set in the bank transfer. We recommend using your company name to whitelist for easier detection.
After being whitelisted, please include the set description in the bank transfer for every top up. Your whitelist information will be kept in Xendit’s system and future top ups will be automatically detected and credited to your account.
What if my company has more than one account?
A company may have many Xendit accounts. In this case, we strongly suggest Top Up to the dedicated Mandiri Virtual Account for automatic detection and credit to the different accounts under one company.
If whitelisting is still preferred, every account needs to be whitelisted accordingly for transferred funds to be credited to the respective different accounts. Please provide the set descriptions you would like for each account.
How We Process Top Ups
Top ups are processed automatically with our detection system. Transferring to your dedicated Mandiri Virtual Account will result in our systems automatically detecting the funds. For transfers to Xendit’s BCA bank account, our systems will automatically detect the funds if the transfer description exactly matches the set whitelisted term.
Why is my top up not in my dashboard yet?
There are several possibilities when your funds are not directly reflected in your balance:
- You did not pur description in your transfer
- You have not been whitelisted by Xendit
- You did not use an instant transfer method (eg. LLG/RTGS). To ensure that funds are credited immediately, please use an instant transfer from your bank.
The funds are credited to the wrong account, what should I do?
If your company has more than one Xendit accounts, our system might automatically detect one whitelist per company. Please ensure that every account has been whitelisted accordingly so that the top up is not reflected in the wrong account. If this happens, please contact us to reverse the balance.